F.A.Q.

Accounts

How do I create an Addition Elle online account?

To create an online account, please follow these steps:

  • Select REGISTER at the top of any Additionelle.com U.S. page;
  • From the CREATE ACCOUNT page, enter the required information and select CREATE ACCOUNT to complete the setup of your account.
  • Please note that even if you have an existing VIP account in store, you still need to register to create an online account. Creating an online account will generate a new VIP account, but our system will automatically merge it with your existing account as long as you enter the same account information.
  • If you create an online account using different information than was provided in the store, please contact Customer Care to have both accounts merged manually to be sure all your membership points are applied to the same account.
How do I modify an existing online account?

If you already have an account and you wish to modify your information, please follow these steps:

  • Select SIGN IN from the top of any Additionelle.com U.S. page.
  • Under RETURNING CUSTOMER, type your email address and password into the corresponding boxes and select LOGIN.
  • Select the field(s) that you want to modify and select APPLY to update your account profile.
Addition Elle Marketing Emails
You can sign up to receive emails in one of two ways:

A. Signing up for Addition Elle emails without creating an Addition Elle account:

  • At the bottom of any page on the Additionelle.com U.S. website, enter your email address in the field below RECEIVE OUR EMAIL!
  • You will then be prompted to add additional optional information on the following form.
  • Enter the information requested and select "SUBMIT" or select "CANCEL" if you prefer not to enter the information.

B. Signing up for Addition Elle emails while creating or updating your Addition Elle account:

  • Select SIGN IN or REGISTER from the top of any Additionelle.com U.S. page.
  • If you are updating an existing account, type your email address and password into the corresponding boxes and select LOGIN.
  • Under the PERSONAL PROFILE, select YES next to "I would like to receive electronic messages (emails) from Addition Elle…" and click APPLY.
  • If you're creating an account, enter all of the required information and select YES next to "I would like to receive electronic messages (emails) from Addition Elle…" Enter the additional optional information and select "CREATE ACCOUNT".

What are the benefits of signing up for Addition Elle emails?

By signing up to receive emails from Addition Elle, you'll be the first to find out about:

Events, New Arrivals, Promotions, Sales, Contests, Giveaways, Featured Collections, Fashion Tips & Trends and so much more.

How can I unsubscribe from Marketing Emails?

1. Should you no longer wish to receive marketing emails, you can unsubscribe by clicking "Unsubscribe" at the bottom of any of our emails.

2. After clicking "Unsubscribe" you will be forwarded to a webpage that will ask you to confirm the email address you are unsubscribing. You must click UNSUBSCRIBE to complete this process.

Please note it can take up to 10 business days to stop receiving marketing emails after you unsubscribe.

Should you choose to unsubscribe from our marketing emails, you will still receive order-related emails, such as order confirmations and shipping confirmations. We may also contact you by email regarding any questions related to your order.

What do I do if I’ve forgotten my password?

If you've forgotten your password, we can reset it and you will be emailed a new one. Please follow these steps to reset your password:

  • Select SIGN IN at the top of any Additionelle.com U.S. page.
  • Under RETURNING CUSTOMER, select "FORGOT PASSWORD?"
  • Enter the email address associated with your account and select "SEND ME MY PASSWORD".
  • You will receive an email with your new password.
  • It is recommended that you login with the new password, go to the PERSONAL PROFILE page and change your password immediately to something that will be easy for you to remember.

Orders and Payments

Placing an order online

Merchandise ordered on Additionelle.com U.S. can only be sent to American addresses. At this time, we do not ship to Puerto Rico, Guam, Hawaii, or Alaska.

To place an order online, please follow these steps to checkout:

  1. Using the various tools available to navigate the website, find the item that you're looking for.
  2. Select the size, color and quantity of the item that you want to purchase.
  3. Select "ADD TO MY BAG" to add the item to your virtual shopping bag.
  4. Repeat steps 1-3 to purchase additional merchandise.

Once you've selected the item(s) that you want to purchase, click on the image of a shopping bag at the top of the page. This will take you to your shopping bag.

On the MY BAG page, verify that the products that you wish to purchase are displayed with the correct details (size and color) and price. If you have a Coupon Code, you can enter it in the field labeled ENTER PROMO CODE and select "APPLY COUPON". The discount will display in red below the order subtotal.

Once you're satisfied with the information in your bag, select "PROCEED TO SECURE CHECKOUT" or "Check out with PayPal" (If you select Check out with PayPal, you will be redirected to PayPal.com where you can Log In to your PayPal account or Pay with Credit Card or Visa Debit).

If you are not already logged in to your Addition Elle account, you will be directed to a page that will allow you to log in, create an account or checkout as a "Guest". Choose your preferred option and continue.

Fill in all required information on the Info/Payment tab and select "CONTINUE CHECKOUT". If you are logged in to your Addition Elle account, you can select a pre-saved address from the drop down list if there is one associated to your account.

Take note that, by default, the option to use the same address for billing is already checked off. If your billing address will be different from your shipping address, please uncheck this box.

If you forgot to enter your Coupon Code in the shopping bag, you can still enter it on the Info/Payment tab. Type in the Coupon Code in the Enter Your Coupon Code field below the Shipping Address and select "APPLY". The coupon discount will display in red below the order subtotal.

On the Place Order tab, verify that the information entered is correct and select "SUBMIT ORDER" to complete the checkout process.

What happens after I place my order?

Once you have placed an order, you will receive subsequent emails indicating the status of your order.

The first email you will receive will confirm that we have received your order request.

The second one will confirm that your order has been processed and that all items in stock will be shipped. Please note that you will only be charged on your credit card for items that you will receive.

Can my billing and shipping addresses be different?

Yes, your billing address can be different from your shipping address.

During the checkout process, you will first be asked to enter the shipping address, which corresponds to the location to which you want your purchase delivered.

Take note that, by default, the option to use the same address for billing is already checked off. If your billing address will be different from your shipping address, please uncheck this box.

During the checkout process, you will be prompted to enter your billing address. The billing address can be different from the shipping address. However, your billing address must match the address associated with the credit card that you are using to complete your purchase.

Where does Additionelle.com U.S. ship?

Merchandise ordered on Additionelle.com U.S. can only be sent to in the continental U.S. At this time, we do not ship to Puerto Rico, Guam, Hawaii, or Alaska.

For further details, please consult Shipping Policy..

Can I purchase from Additionelle.com U.S. and ship to Canada?

To ship to a Canadian address, switch to the Additionelle.com Canada site.

Can I place an order from Additionelle.com U.S. if I reside outside of the Continental U.S.?

At this time, orders can only be placed from within the Continental U.S. due to certain security features on our website. Any order submitted from a computer whose I.P. Address is located outside of the Continental U.S. will automatically be cancelled by our system.

How can I check the status of my order?
At any time, you can return to Additionelle.com U.S. to see the status of your order. There are two ways for you to see the status of your order:

For customers with an account on Additionelle.com U.S.:

  • Select SIGN IN from the top of any Additionelle.com U.S. page.
  • Under RETURNING CUSTOMER, type your email address and password into the corresponding boxes and select LOGIN.
  • Select ORDER HISTORY to see the order summary of your past orders.
  • To see the status of a particular order, select ORDER DETAILS corresponding to the order in question.

For all customers, including those who don't have an account with Additionelle.com U.S.:

  • Select Order Status at the bottom of any Additionelle.com U.S. page.
  • From the order status page, enter the order number, email and postal/zip code associated with the billing address and select “CHECK STATUS”.
  • This will take you to the order details page.
Shipping

Rates and Services

Flat rate shipping

Maximum order value $800.00

$9.95 per order 8-10 business days
  • Orders are shipped via FedEx or United States Postal Service (USPS).
  • Express shipping service is not currently available.
  • At this time, we do not ship to Puerto Rico, Guam, Hawaii, or Alaska.
  • U.S. customs may apply import duties or other fees for orders shipped to an address within the U.S. These additional duties and fees are the responsibility of the purchaser.
  • In order to expedite and simplify the ordering process for our customers in the U.S., we have limited order values to $800. Orders of this value should be exempt from these duties and fees as these goods are purchased for personal use only. If you have any questions about duties, please contact your local U.S. Customs authority.

Shipping Policy

Note that credit card verification and authorization must be completed before we can process your order.

Our selected carriers deliver on business days, excluding holidays.

Please allow an additional 2-3 business days for deliveries to rural areas.

All orders will be shipped in either heavy-duty plastic bags or corrugated boxes.

Which countries does Additionelle.com U.S. ship to?

Orders purchased by customers at Additionelle.com U.S., can be shipped to destinations within the continental U.S. At this time, we do not ship to Puerto Rico, Guam, Hawaii, or Alaska.

To ship to a Canadian address, switch to Additionelle.com Canada.

What forms of payment do you accept online?

Additionelle.com U.S. currently accepts the following forms of payment:

  • Visa
  • Master Card
  • American Express
  • PayPal
Pricing

All prices on Additionelle.com U.S are displayed in US Dollars. Pricing for products is displayed under each item’s image on a selected category page. If pricing or promotional offer varies per colour, a price range will be displayed instead of an individual price.

For example, see top at bottom right in the image below.

Click on the specific item to reach the product’s detail page and view more information.

On the product page, pricing is shown to the right of the product image, above each colour swatch. The promotional price will be displayed in red, while the regular price is always displayed in black.

The colour’s name and its associated picture will be shown once the respective colour swatch is selected.

As illustrated below, an item may offer various colours at different prices.

If multiple qualifying items must be purchased for a promotional offer to be valid (e.g. Buy 3 & get them at $15 each, Buy 1, Get 1 at 40% off, etc.), discount will be applied at checkout, before taxes, shipping and handling, once the required number of items has been added to your order.

Order/Item Cancellations

Why was my order cancelled?

Your order may have been cancelled because of problems with the credit card information you provided. These problems could include the billing address not matching the address on your credit card statement, incorrect security code (on the back of your card), incorrect entry of your expiration date or lack of available credit.

At this time, orders can only be placed from within the Continental U.S.

Once an order is cancelled, it cannot be reinstated or modified in any way. You must place a new order to receive your items.

Please note that credit card companies usually hold the funds for up to three (3) days after which they are released back to your account.

Why were one or many items cancelled from my order?

One or many items were cancelled from your order because they were no longer available at the time of processing. Note that your credit card will only be charged for items that have been shipped, even if cancelled items still appear on your invoice.

Please note that credit card companies usually hold the funds for up to three (3) days after which they are released back to your account.

For more details please Contact Us to reach an Addition Elle Customer Care representative.

Can I cancel an order after I have submitted it?
Orders submitted on Additionelle.com U.S. cannot be cancelled once they have been submitted. If you are unsatisfied with your purchase you may return it by mail. More information is available in our Returns Policy.
Can I modify an order once it’s been submitted?
Once your order has been submitted, it cannot be modified. If you wish to purchase additional merchandise, you must do by placing a new order.
How do I enter a Coupon Code on Additionelle.com U.S.?
There are two places to enter a Coupon Code on Additionelle.com U.S.:

Shopping Bag:

Type the Coupon Code (Example: EXCLUSIVE, FREESHIP) in the field labeled ENTER COUPON CODE located below the item list on the MY BAG page, and select “APPLY COUPON“. The discount will display in red below the order subtotal.

Info/Payment Tab:

If you forgot to enter your Coupon Code in the shopping bag, you can still enter it on the Info/Payment tab. Type in the Coupon Code in the Enter Your Coupon Code field below the Shipping Address and select “APPLY“. The coupon discount will display in red below the Total summary.

You can complete the checkout process or continue shopping as the Coupon Code will be applied to items added to your cart before and after entering the Coupon Code.

Please take note that coupons are often subject to restrictions. Please review the conditions carefully because only one coupon can be applied to an order at a time.

Returns and Refunds

Return Policy for Online Orders

Changed your mind? No problem!

Purchases from Additionelle.com U.S. can be returned by mailing the purchase back to Addition Elle. Within 30 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund. Shipping charges cannot be refunded. Please note that refunds will be processed using the same payment method as for the original purchase.

Unfortunately, in-store returns in the U.S. or Canada are not currently possible for orders placed on Additionelle.com U.S. Orders placed on the Additionelle.com U.S. website must be returned by mail only.

The following items are excluded from this refund policy and will not be accepted for refund or exchange:

  • Socks, leggings (individual wrapped) and hosiery
  • Panties
  • All Shapewear
  • Swimwear bottoms and one piece bathing suits
  • Jewelry, including pierced earrings and toe rings

We do not offer exchanges by mail.

Returns in Store

Orders placed on Additionelle.com U.S. cannot be returned in-store to any U.S. partners or to any Canadian brick and mortar store. Orders placed on the Additionelle.com U.S. website must be returned by mail only.

Returns by Mail

Additionelle.com U.S. does not offer free shipping for returns.

  • Take one (1) copy of your original invoice and circle the item(s) you are returning.
  • For each item being returned, please indicate the reason for the return, using the codes below:
    • Too big
    • Too small
    • Not as I expected
    • Arrived too late
    • Damaged or defective (please indicate the location of the defect)
    • Wrong item or color
    • Duplicate shipment sent
    • Changed mind
    • Other
  • Carefully pack the items to be returned and enclose the updated copy of the invoice.
  • Mail the package to:
    Reitmans
    HTS 9814
    FedEx Trade Networks
    156 Lawrence Paquette
    Champlain, NY 12919

Please be sure to apply sufficient postage to ensure delivery of your return package. We encourage the use of a traceable shipping method for your return, as we are not responsible for lost parcels. We do not accept COD or collect deliveries.

Returns will be refunded using the same payment method as for the original purchase, please allow 6 - 8 weeks for the parcels to arrive in Saint Laurent, Quebec Canada from Champlain, NY, our US depot office.

Returns will be credited to the credit card used in the original transaction. Shipping charges cannot be refunded, unless you received an item in error. Please allow 1-2 billing cycles for the return to be credited.

Price Adjustment Policy

Addition Elle will offer a one-time price adjustment within 14 days of purchase on items purchased at regular price (without any discount, temporary or otherwise). To get your price adjustment, please contact us at 1-866-388-4783. Price adjustments are NOT eligible on items purchased at a discounted price.

Can I return or exchange my online purchase?

Within 30 days of purchase, you can mail the merchandise back to Addition Elle to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund.

Exchanges cannot be done for online orders as we do not offer exchanges by mail.

For full details on how to return your purchase, please read our Return Policy.

What is your price adjustment policy?

Addition Elle will offer a one-time price adjustment within 14 days of purchase on items purchased at regular price (without any discount, temporary or otherwise). To get your price adjustment, please contact us at 1-866-388-4783. Price adjustments are NOT eligible on items purchased at a discounted price.

How long does it take for a credit card refund to appear on my statement?
It can take up to two billing cycles for a refund to show up on your statement, depending on the issuing bank.
It can take up to 3 business days after the refund is issued to show up with online banking.

Item Inquiries

How do I find the item I’m looking for?
We've designed the Additionelle.com U.S. website with the intention of making it as simple to find what you're looking for as possible. Of course, no two people shop the same way, so here's what to do if you can't find what you're looking for:
In the SEARCH box at the top right of any Additionelle.com U.S. page, type in the article number, name or a word(s) associated with what you're looking for.
If your initial search doesn't return the results you were looking for, try again. Your original search may have been too specific; using a more general term like "pants" or "skirts".

Navigating Additionelle.com U.S.

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