Quick & easy
No parking issues, bad lighting, time-consuming lineups or restrictive retail hours.
Risk-Free
Free Returns available in Canada within 30 days from reception of order with enclosed pre-paid shipping label.
A hands-on shopping experience in the comfort of your own home? Yes, please! We're changing the way plus size women shop online by making it easier than ever to order and keep what fits. Say goodbye to parking issues, time-consuming lineups and restrictive retail hours.
Take the gamble out of buying plus size clothes online with the Addition Elle Risk-Free Shopping Program!
STEP 1: ORDER
Hesitating between two styles or sizes? Wondering whether that sleeveless shirt is a good match for your skinny denim? Order all the items you want to try on, risk-free!
STEP 2: TRY
Turn your bedroom into a fitting room! Try your new clothes in the comfort of your own home, with the lighting of your choice. Get feedback from your friends and pair your new items with everything you have in your closet.
STEP 3: DECIDE
Once you've picked your faves, return the items you don't want for free. Return in-store or use the pre-paid shipping label on your parcel and drop off at any Canada Post location. Merchandise returned within 30 days will be refunded
Congrats, you've completed your risk-free shopping experience!
How do I place a Try At Home order?
A Try At Home order is just like any other order. Choose, add to bag and proceed!
Is the Try at Home program available outside Canada?
The Try At Home program is available within Canada only at the moment.
When will I receive my order?
Once the order is closed, we ship within 1 - 2 business days.
How do I return or exchange unwanted clothes?
- Take one (1) copy of your original invoice and indicate which items you are returning.
- Carefully pack the item(s) to be returned and enclose the updated copy of the Return Form.
- Affix the pre-paid shipping label to your return parcel and drop your parcel off at any Canada Post location.
- Mail the package to:
- Reitmans Distribution Center
- DEPT EC
- 5555 Henri Bourassa W.
- Montreal, Quebec
- H4R 3E6
What can I return?
Purchases from Additionelle.com can be returned either at any Addition Elle store or by mailing the purchase back to Addition Elle, and Returns are always free in Canada. Exchanges can only be done in an Addition Elle store.
Within 30 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund. Shipping charges cannot be refunded. Please note that refunds will be processed using the same payment method as for the original purchase.
The following items are excluded from this refund policy and will not be accepted for refund or exchange:
- Socks, leggings (individual wrapped) and hosiery
- Panties
- All Shapewear
- Swimwear bottoms and one piece bathing suits
- Jewelry, including pierced earrings and toe rings
- Gift cards and gift receipts
Exchanges can only be done in an Addition Elle store. We do not offer exchanges by mail.
How long does it take to have a refund?
From the time your return parcel arrives at our Distribution Center, please allow up to 10 business days for your return to be processed and 1-2 billing cycles for the return to appear on your credit card statement.
When does the 30-day returns period start?
The 30-day period starts when the merchandise is received.
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