This was my first time ordering online from Additional. I picked 2 Lace Desire Bra with Molded Cups - Déesse Collection, I was excited for the molded cup because I love the smooth Operator bra and this looked similar and was the molded cup without padding. I ordered on the 6th got shipment confirmation on the 10th and got them on the 14th. That to me seems long for an online order. I own 18 bras from Additional all 42 DD, so naturally that is the size I ordered. The bras arrived and I was disappointed to see they are NOT molded cup but a soft cup bra and the cups are huge. when I compare the bra to others I have the cups seem larger then a DD. I went to return the items in store. The staff in store was wonderful but when I questioned the difference if my refund from the purchase price I was informed they do not credit shipping. The store called the customer service on my behalf because the bra is not as described on line, the CS was rude and short and told me you could see it is a soft cupped bra in the picture. I ended up having to call CS another day and explaining again what happened and that the bra was not a molded cup as described on line. The CS agreed to give me a credit after a 20 min phone conversation. I was not impressed and will not order online again. Thank God for the amazing staff in the East Gwillimbury store.