Our stores are no longer open to customers. To help everyone stay as safe as possible, and in support of collective efforts against COVID-19, we have decided to close all our Reitmans, Penningtons, Addition Elle, RW&CO. and Thyme Maternity stores nationwide until further notice. We are truly moved by the hard work and resiliency of our devoted teams.
Since we also know that you might need to stay home for a little while with your loved ones, all our Reitmans (Canada) Limited brands are temporarily extending their return policy. You will have 30 days from store re-opening to return in-store and online purchases made since February 1st. If you have any questions, our customer service teams remain available and dedicated to helping you. Please refer to the Contact Us section of the website.
In order to keep all of our employees as safe as possible, and in support of collective efforts against COVID-19, we have taken several measures over the past few weeks and days. We have increased our cleaning protocols in all of our workplaces and ensured that our teams are well-informed and adopting the necessary precautions to protect themselves and those around them. This includes frequent handwashing and staying home if they feel sick or have travelled outside the country. We are also enabling as many employees as possible to work from home and taking other steps to maximum social distancing at work. To that effect, we have decided to close all our Reitmans, Penningtons, Addition Elle, RW&CO. and Thyme Maternity stores nationwide until further notice.
Despite these challenging times, we are maintaining scheduled packing and shipping operations with a limited number of employees who are still supporting our online orders. To assist the efforts to slow the spread of the coronavirus, and protect our employees as well as our customers, we are increasing the frequency of scheduled cleanings and sanitization in our Distribution Centre. We are also taking precautionary health measures, including frequent handwashing, and extra social distancing. As a result, you may experience some delays in your order, both coming from our Distribution Centre and Canada Post. Rest assured that we will be working closely with our customers to meet their needs as the situation evolves. As the safety of our employees and yours is a top priority, we hope you will understand this unprecedented situation.
In order to keep all of our employees as safe as possible, and in support of collective efforts against COVID-19, our agents are currently working remotely. We are making all efforts to ensure we can support our customers throughout this period and we are truly moved by the hard work and resiliency of our devoted teams. However, due to a high volume of questions, our response time might be longer than usual.
Given the current circumstances and because your security is our priority, your R Cash redemption will be honored 15 days after the stores reopen.
To help everyone stay as safe as possible, and in support of collective efforts against COVID-19, we have decided to close our stores until further notice. As for the personal styling or bra fitting appointment, we will be in touch with you so you can reschedule your shopping session with us as soon as we reopen our doors. We look forward to welcoming you again.