Shipping

We deliver great fashion, literally

 

Ship to an address

Ship to store

All orders

$7.95

Free

Orders above $99*

Free

Free

Shipping delays

5 – 7 days

5 – 7 days

Click & collect.

It’s FREE

You love to shop, but you don’t especially love shipping fees? Then the Click & Collect option is the right fit for you!

SECURE & CONVENIENT

Ship your purchase to an Addition Elle store near you anywhere in Canada FREE OF CHARGE. Try on in store and receive expert fashion advice on how to build the perfect wardrobe. If you are not satisfied, exchange or return on the spot.

TRY AT HOME - RISK FREE

Don’t have time to try in store? We offer an option that allows you to return later, FREE OF CHARGE in Canada within 30 days from reception, using the pre-paid shipping label we provided for your convenience. Enhance you shopping experience with peace of mind.

Easy steps on how
Click & Collect works

Step 1 Step 2 Step 3 Step 4

Why choose
Click & Collect?

Why choose Click & Collect?

FAQ

HOW DO I SHIP MY ORDER TO A STORE?

During the checkout process

  • Choose “Ship to store”
  • Enter your email address, first name, last name, and phone number

IS THE CLICK & COLLECT PROGRAM AVAILABLE OUTSIDE CANADA?

The Click & Collect program is only available within Canada at the moment.


When will I receive my order?

Once the order is shipped from our warehouse, you will receive a “shipping confirmation” email (this is a separate email from your order confirmation.), followed by a phone call within 5-7 days informing you that your parcel is ready for pick-up.


HOW DO I PICK UP MY ORDER?

You will receive a phone call from the store informing you that your parcel is ready for pick-up. You must bring your “shipping confirmation” email, your ID, and credit card used upon order to pick up your parcel in store.


HOW CAN I CHECK THE STATUS OF MY ORDER?

At any time, you can return to Additionelle.com to see the status of your order. There are two ways for you to see the status of your order:


For customers with an account on Additionelle.com:

  • Select SIGN IN from the top of any Additionelle.com page.
  • Under RETURNING CUSTOMER, type your email address and password into the corresponding boxes and select LOGIN.
  • Select ORDER HISTORY to see the order summary of your past orders.
  • To see the status of a particular order, select ORDER DETAILS corresponding to the order in question.

For all customers, including those who don't have an account with Additionelle.com:

  • Select Order Status at the bottom of any Additionelle.com page.
  • From the order status page, enter the order number, email and postal/zip code associated with the billing address and select CHECK STATUS.
  • This will take you to the order details page.

If, within the same order, you have purchased both a gift card and merchandise, the gift card will be mailed to you separately from your merchandise. An invoice and pre-printed return label will be enclosed with each order shipment.


What can I return?

Ship-to-store purchases from Additionelle.com can be returned either at any Addition Elle store or by mailing the purchase back to Addition Elle, and returns are always free in Canada. Exchanges can only be done in an Addition Elle store.


Within 30 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund. Shipping charges cannot be refunded. Please note that refunds will be processed using the same payment method as for the original purchase.


The following items are excluded from this refund policy and will not be accepted for refund or exchange:

  1. Socks, leggings (individual wrapped) and hosiery
  2. Panties
  3. All Shapewear
  4. Swimwear bottoms and one piece bathing suits
  5. Jewelry, including pierced earrings and toe rings
  6. Gift cards and gift receipts

Exchanges can only be done in an Addition Elle store. We do not offer exchanges by mail.


When does the 30-day returns period start?

The 30-day period starts when the merchandise is received.


How long does it take to have a refund?

You receive an immediate refund if you return your order in store.


However, if you choose to return by mail, between the time you return your parcel and the time it takes to arrive at our Distribution Center, please allow up to 10 business days for your return to be processed and 1-2 billing cycles for the return to appear on your credit card statement.


-------


Did not find an answer, we're here to help

Get in touch with us »