We are gradually reopening our stores as per provincial governments’ authorization.
We are ensuring that all public health guidelines are respected and that our stores remain safe places for our staff and for our customers. When it comes to the other remaining provinces, we are monitoring and awaiting the official governments’ announcements to come.
You can consult this link to verify when your provinces’ stores are going to open. We also encourage you to look up the stores that might be open near you and their reduced hours with our Store Locator.
We are currently monitoring and awaiting the official government’s announcements. At the moment, we are ready to open our doors as of May 19th in Alberta, Manitoba, Saskatchewan & select stores in Quebec as well (except for all shopping mall stores and all stores in the Greater Montreal area). This will be followed by store reopenings in Prince Edward Island as of May 22 and British Columbia as of May 25th.
For the other provinces, our stores are still not open as per their provincial authorities. You can consult this link to verify when your provinces’ stores are going to open. We also encourage you to look up the stores that might be open near you and their reduced hours with our Store Locator.
Since the beginning of the COVID-19 crisis, we have been proactive in implementing numerous preventive measures across our workplaces including enhanced cleaning and disinfecting protocols, mandatory handwashing and strict social distancing protocols.
In order to keep all of our employees and customers as safe as possible, and in support of collective efforts against COVID-19, we are also putting in place all measures indicated by the provincial governments in order to ensure a healthy and safe environment. In addition, in order to identify and control adequately the risks of propagation of the virus in our stores, a risk assessment has been conducted by a multi-disciplinary team and recommendations have been implemented in the stores. For example, we designated a one-way traffic path, installed plexiglass panels at the cash desks, added alcohol-based hand sanitizer at the store entrance and fitting rooms, encouraged contactless payments, etc.
Keeping everything clean for you
The health and safety of our customers and employees is our top priority. We have therefore increased our cleaning protocols to ensure a safe shopping environment, and we have put other measures in place:
- We will clean and disinfect high-touch areas and surfaces more frequently, including changing rooms, counters, and cash registers;
- We have placed hand sanitizing stations at all of our store entrances and changing rooms.
Know your limits
- We've placed health and security standards signage throughout your store to remind you of the social distancing and safety measures in place;
- We’ve placed distancing markers on the floor in order to encourage customers to maintain a safe distance from other shoppers and store staff;
- We’ll be limiting the number of store occupancy, our team members included;
- We’ve installed Plexiglas shields in front of our cash registers;
- We’ve limited the number of available changing rooms;
- Clothing items that you will try on will be pulled from the floor for a period of time & steamed before making it back on the selling floor.
- We ask customers who have cold or flu symptoms or who have recently traveled abroad to shop online.
Our teams will be ready and waiting to welcome you back to the shopping experience you know and love. In order to help in the effort to stay healthy and safe, we encourage you to reduce the amount of contact as much as possible while shopping. Here are some ways you can help:
■ Avoid touching products as much as possible: ask our sales associate for help;
■ We will be processing contactless transactions so we will ask you to provide the tags for our sales associate to scan;
■ Pay with a card instead of cash when possible; make the payment yourself using the terminal to limit close contact.
Thank you for helping us to maintain health and security standards!
In order to keep all of our employees as safe as possible, and in support of collective efforts against COVID-19, we have taken several measures over the past few weeks and days. We have increased our cleaning protocols in all of our workplaces and ensured that our teams are well-informed and adopting the necessary precautions to protect themselves and those around them. This includes frequent handwashing and staying home if they feel sick or have travelled outside the country. We are also enabling as many employees as possible to work from home and taking other steps to maximum social distancing at work. Additionally, we will also be respecting every measure shared by the provincial authorities.
We’re doing our best to answer all your needs during this time. For items bought after February 1st, 2020, unless otherwise specified by official provincial authorities, you will have 30 days from store re-opening to return or exchange in-store and online purchases. We dressed up the store for you with new styles, so for any new purchases you make when you visit, our usual return policy applies. For further details, please refer to our Return Policy.
Please note that in order to limit contact, our employees will be processing contactless returns. This means that all products must be handled by you. Also, returns will only be accepted at the customer service desk.
Please visit this website section to see if you are eligible and when your province’s stores plan on re-opening. If you have any questions, our customer service teams remain available and dedicated to helping you. Please refer to the Contact Us section of the website.
Unfortunately, we are not offering curbside pickup at this time. However, we are currently reviewing the experience and looking at ways to innovate it. We’ll keep you updated with any changes.
Due to these challenging times and for the safety of our colleagues, we have temporarily closed our phone support. Please consult our FAQ for answers to frequent questions. For additional support, you may send inquiries from the web form on the Contact Us page - expect a delay of 5-7 days.
Despite these challenging times, we are maintaining scheduled packing and shipping operations with a limited number of employees who are still supporting our online orders. To assist the efforts to slow the spread of the coronavirus, and protect our employees as well as our customers, we are increasing the frequency of scheduled cleanings and sanitization in our Distribution Centre. We are also taking precautionary health measures, including frequent handwashing, and extra social distancing. As a result, you may experience some delays in your order, both coming from our Distribution Centre and Canada Post. Rest assured that we will be working closely with our customers to meet their needs as the situation evolves. As the safety of our employees and yours is a top priority, we hope you will understand this unprecedented situation.
Please note that with a limited number of employees who are supporting our online orders you might receive your order in multiple packages. In that case you will receive a shipping confirmation from Canada Post for each shipment. Don't worry if it takes longer for some items to arrive, they are not cancelled, it's just taking longer to process.
We realize that online shopping has become the only way to shop with us until further notice. Therefore, we are lowering our free shipping threshold to $25 instead of $99.
To help everyone stay as safe as possible, and in support of collective efforts against COVID-19, we have decided to close our stores until further notice. As for the personal styling or bra fitting appointment, we will be in touch with you so you can reschedule your shopping session with us as soon as we reopen our doors. We look forward to welcoming you again.
Dear Addition Elle community,
We recognize that it is important to do all we possibly can to protect our employees and customers in these difficult times. To help everyone stay as safe as possible, and in support of collective efforts against COVID-19, we have decided to close all our Reitmans, Penningtons, Addition Elle, RW&CO. and Thyme Maternity stores nationwide until further notice. We are truly moved by the hard work and resiliency of our devoted teams. During this period of time, all our store employees will be paid for scheduled work hours.
Since we also know that you might need to stay home for a little while with your loved ones, all our Reitmans (Canada) Limited brands are temporarily extending their return policy. You will have 30 days from store re-opening to return in-store purchases made since February 1st. If you have any questions, our customer service teams remain available and dedicated to helping you. Please refer to the Contact Us section of our brands’ websites.
We will miss you in stores, but you can find us online anytime. Our websites remain open 24/7. We also invite you to check out our social media platforms and join our communities to engage with us and share what’s on your mind during these trying times…because incredible things happen in moments of togetherness.
We promise to keep you updated on all the latest developments via email newsletters and social media.
COVID-19 update (March 24, 2020): Despite these challenging times we are maintaining normal scheduled packing and shipping operations. However you may experience some delays from Canada Post. Please use the tracking link above to monitor your shipment.
Stay safe, and let’s take good care of each other.
Stephen F. Reitman
President and CEO, Reitmans (Canada) Limited