A gift card is a pre-paid, re-loadable cash card that you can use to pay for merchandise online or at any of our locations across Canada. It is the convenient and easy way to pay!
E-gift cards are digital gift cards that are emailed directly to the gift recipient immediately or on a given date. Physical gift cards are mailed to the recipient (shipping takes 4-9 business days), both can be used online or in stores.
Visit one of our stores to purchase a physical gift card or go online to purchase either a physical gift card or an e-gift card.
We offer different denominations ($25, $50, etc.) for our physical /e-gift cards. You can also specify a different amount, if the amount you want on the card is not one we already offer. Purchases of gift cards online require a minimum amount of $5.00 and cannot exceed $1,000.
No, there is no shipping fee to receive a physical or e-gift card.
Standard shipping delivery usually takes between 4-9 business days for physical gift cards. Alternately, you may opt for Express Shipping, with shipments delivered within 2-3 business days and tracking included for the rate of $15.99, before taxes.
E-gift cards will be emailed or sent via text message immediately or on the delivery date selected.
Only gift cards with a PIN can be redeemed online. If your card does not have a PIN, it can still be used in store.
Yes! You can use gift cards or a credit card to complete your purchase. Currently, you can use up to five gift cards to complete a purchase. PayPal payment cannot be combined with other form of payments.
Yes, but all amounts on our gift cards are in Canadian dollars. They can be redeemed online or in any Canadian stores.
If you are experiencing issues with completing your gift card purchase, or have not received delivery of a gift card purchased, please call our customer service at 1-888-205-5801 or email : firstname.lastname@example.org for assistance.
All sales of physical or e-gift cards are final.
You will be refunded with an e-gift card and you will receive a separate email with the e-gift card details. Please retain this email, as you will need the information to purchase online, or bring the email in-store to make an in-store purchase. If you paid for your purchase using both a credit card and a gift card, a portion of your refund may be applied back to your credit card.
Redeeming a gift card is easy! Just shop and check out as you normally would. During checkout, you can enter your gift card number into the gift card entry fields during the checkout process. You will need to enter both the gift card number and the 4-digit PIN located on the back of your gift card. When you click the "Apply" button, you will get a confirmation message indicating that the gift card has been applied to your order.
You may apply a maximum of 5 gift cards per order.
The balance on your gift card can be checked anytime at any of our store locations. No purchase is necessary to check your balance.
For gift cards with a PIN, you may now also verify your balance online here.
If your gift card has been registered and is lost or stolen, please call our Customer Service Centre immediately: 1-866-388-4783
You will need to provide your card number and answer questions concerning recent activity on your account. Upon verification and location of the receipt of purchase, we can freeze and transfer your remaining balance to another card.
At all times, please treat your card like cash.
Yes! Physical gift cards can be re-loaded. Simply present your card at one of our stores and ask the Store Associate to add whatever amount you choose. Re-loading a card online is presently not possible.